How Johns Creek PD Streamlined Operations With ONESolution

Many law enforcement agencies today still rely on disparate systems and manual processes. It may be “the way it’s always been done.” Employees may be accustomed to workarounds. But these inefficiencies come with a cost: slower emergency response communication and less emergency preparedness.

When lives are on the line, it’s a price your agency cannot afford. Fortunately, there’s a solution. Keep reading to learn why Johns Creek PD uses ONESolution to improve emergency response and preparedness.

Johns Creek PD: Challenges & Solutions

Johns Creek Police Department was formed in 2008. Located just north of Atlanta, they serve a community of 85,000 residents with approximately 82 officers and 20 civilian staff.

At first, Johns Creek PD envisioned forming its own 911 center. So they started searching for a unified product suite for CAD, records management and reporting. In 2010, the department landed on CentralSquare because we provide a single, integrated platform for all of these functions.

“We had already been looking at the CentralSquare products, and we eventually deployed them so we’d have a continuous system – from CAD all the way through the reporting module.”

Lieutenant John Moses, Johns Creek PD

As part of a 911 consortium, Johns Creek PD now uses ONESolution by CentralSquare (as does every member of the consortium). ONESolution’s integrated RMS and CAD system simplifies dispatching and provides critical information to their officers for enhanced situational awareness. After responding, officers can easily generate, submit and revise reports in the field.

Johns Creek PD isn’t the only beneficiary of CentralSquare’s innovative tech. The community benefits as well. When someone is in danger, ONESolution equips officers to respond faster and more prepared. It also provides addresses and locations with precision, so officers arrive at the right place without wasting time.

“My favorite thing about ONESolution is it’s – I won’t say ‘set it and forget it’ because I don’t condone that – but it’s such a stable, solid platform…it does a great job at what we need it to do.”

Lieutenant John Moses, Johns Creek PD

Johns Creek PD has been a CentralSquare customer for 15+ years. It’s more than a typical customer-vendor relationship. It’s a partnership. Lieutenant John Moses and others have formed lasting friendships with our employees over the years, and we are passionate about their success. Keep reading to learn how ONESolution benefits Johns Creek PD and other law enforcement agencies in the US.

ONESolution Benefits

Integrated Tools

Many police departments today still rely on disparate systems and manual processes. With increasing emergencies and limited resources, public safety can no longer afford such inefficiencies.

As a unified platform built for the specific needs of law enforcement, ONESolution eliminates these challenges. It provides a single platform for all of your key municipal functions: CAD, RMS, JMS and MCT. And with an extensive catalog of modules and reports, agencies can easily customize the system to their needs. In other words, it lets you do the following from one, shared space:

• Handle 911 calls
• Dispatch resources
• Share critical information
• Manage and access records
• Adhere to reporting requirements (NIBRS and FBI)

Not only that, ONESolution includes mobile capabilities so you can collaborate with officers anytime, anywhere. The Mobile Field Reporting tool equips officers to generate, submit and revise reports in the field. The Mobile Computing Application connects officers, supervisors and dispatch personnel to life-saving information. It provides voiceless dispatch, status updates, car-to-CAD messaging, car-to-car messaging and more.

Real-Time Data Sharing

With ONESolution RMS, you can collect, store and access important information from incidents or investigations. Our records management software helps your team in the office and out in the field. It uses a simple interface and a powerful database to make searching for records fast and easy. Users can quickly find information and manage different cases all in one place. All of this keeps responders safer and informed with the most up-to-date information.

Faster Response Times

When lives are on the line, every second matters. With more efficient dispatching and preparation, ONESolution can shave minutes off your emergency response. For example, our CAD software comes with advanced features like unit recommendation and location verification, so the right unit goes to the right location in the fastest amount of time.

“[With ONESolution] Officers are able to see the address and location with more clarity and then respond quicker to the calls.”

Lieutenant John Moses, Johns Creek PD

Easy-to-Use Platform

ONESolution encourages cross-department collaboration and communication. It connects all critical parts of public safety, including CAD, RMS, JMS, mobile tools and more. These modules can work together seamlessly or as stand-alone products. You can start with a single product and add more as your agency grows. ONESolution is easy-to-use, flexible and designed for the unique needs of public safety agencies like yours.

Partner With CentralSquare

As Johns Creek PD has learned over the last 15+ years, working with CentralSquare isn’t merely a transactional relationship – it’s a valuable partnership. ONESolution has empowered their officers to serve and protect the community of Johns Creek more effectively. Not only do police officers respond to emergencies faster, they arrive more prepared.

Every member of their 911 consortium uses ONESolution, and the reason is clear. ONESolution is a single, integrated platform connecting the most critical public safety functions: CAD, RMS, JMS, MCT and more. Schedule a discovery call today to learn how ONESolution can be the one and only solution your agency needs.