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The challenges that municipalities face when it comes to providing services to citizens change on a daily basis. Not only is technology rapidly evolving, but public service agencies are increasingly being asked to do more with fewer resources. Below are thought leadership pieces and articles covering best practices, advice on managing a digital transformation, cybersecurity, interoperability of communication systems and other important aspects of delivering those services.
Mar 13, 2025 | ARTICLES
How to Create an Effective Emergency Response Plan
No one can anticipate an emergency, or its unique complexities. But when disaster strikes, every minute matters. Your agency’s response can be the dif...
Mar 11, 2025 | ARTICLES
ENGAGE 2025 Sneak Peek: 5 Moments You Can’t Miss
ENGAGE 2025 is CentralSquare’s annual user conference, and it was designed for you – your needs and desires. We wouldn’t be here without our customers...
Mar 10, 2025 | ARTICLES
How to Reduce Ransomware Risks for Public Safety Agencies
Public services, like emergency response, keep communities safe and sensitive information secure. But they are also dependent on systems running 24/7,...
Mar 06, 2025 | ARTICLES
How Johns Creek PD Streamlined Operations With ONESolution
Many law enforcement agencies today still rely on disparate systems and manual processes. It may be “the way it’s always been done.” Employees may be...
Mar 04, 2025 | ARTICLES
Centerline AI: Giving Officers More Time to Protect Their Communities
Law enforcement officers are called to serve and protect their communities. Administrative work is part of that: transcribing body cam footage, creati...
Feb 28, 2025 | ARTICLES
Day in the Life: Sr Product Manager at CentralSquare, Robert Holt
It’s easy to view large organizations like CentralSquare as a faceless entity, especially before you’ve had the pleasure of interacting with one of ou...
Feb 25, 2025 | ARTICLES
How Morgan County is Recruiting Gamers as the Next Generation of 911 Dispatchers
What do video gamers and emergency dispatchers have in common? Quite a lot, actually! 911 dispatchers carry out a high-stakes and high-pressure job th...
Feb 20, 2025 | ARTICLES
Top 5 Pain Points that Agencies Face with ERP Solutions
Enterprise resource planning (ERP) solutions are the backbone of modern public administration. They bring finance, HR, procurement, and asset manageme...
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